Businesses are always looking for ways to improve efficiency and stay competitive. One way to do this is through automation, which involves using technology to handle tasks that are usually done by people.
Non-human identities (NHIs), like robots, artificial intelligence (AI), and automated systems, can help your business save time, reduce errors, and increase productivity.
Learn how non-human identities can boost your business and help you stay ahead in a rapidly changing world.
What Are Non-Human Identities In Business?
NHIs in business are roles or tasks that are handled by machines, software, or AI rather than humans. They can help make tasks more efficient, faster, and cost-effective.
There are several types of non-human identities you might use in your business, each helping with different tasks. Here are some common ones:
- Chatbots
Chatbots are automated systems that can talk to customers through text. They can help answer questions on your website or in apps, guide people through basic information, or even help them complete purchases. - Robotic Process Automation (RPA)
RPA is software that automates repetitive tasks, like processing invoices. However, studies show that 30-50% of RPA projects fail in SMEs if not implemented properly, so it’s wise to work with experts or a trusted vendor. - AI-Driven Virtual Assistants
These are like smart helpers that use artificial intelligence to assist with tasks like scheduling meetings, answering customer questions, or managing emails. They can save you a lot of time by handling simple tasks. - Autonomous Systems
These are systems that operate on their own without needing human control. For example, automated machines in a factory can perform assembly line tasks, or drones can handle deliveries. - Digital Workers
These are virtual employees powered by AI that can perform complex tasks across different business functions, like customer service, data entry, or supply chain management. They work alongside human employees, taking care of time-consuming tasks.
By using these NHIs, you can focus more on important decisions, knowing that routine tasks are being handled automatically.
Benefits Of Integrating Non-Human Identities
Integrating NHIs into your business can bring several key benefits. First, it can save you time and money. For example, ApprioHealth, using UiPath, implemented four bots that can process seven times the number of claims previously handled by four employees in the U.S. healthcare sector.
NHIs can also reduce mistakes since machines don’t get as tired or distracted as humans do. This leads to more consistent and accurate results, which can improve the overall quality of your business operations. Just look at Safe-Guard Products, in partnership with Tungsten Automation (formerly Kofax), which reduced claims adjudication times by 75% and increased responsiveness to customers by an impressive 100% within the U.S. manufacturing sector.
Plus, these tools can work around the clock, giving you a competitive edge by boosting productivity without extra effort.
But, to fully enjoy these benefits, you’ll need to overcome some technical barriers. For instance, integrating new systems might require updating your current software or training your team to use them effectively.
There may also be challenges with compatibility between existing tools and new automated systems. To address this, it’s helpful to work with experts who can guide you through the integration process and ensure everything works smoothly. With the right planning and support, you can overcome these obstacles and make NHIs a valuable part of your business.
The Future of Non-Human Identities In Business
The future of non-human identities in business is exciting and full of potential. As technology continues to improve, you’ll likely see even more advanced systems that can take on a wider range of tasks.
AI, robots, and automation tools will become smarter, faster, and more capable of handling complex jobs. This means that, in the future, you may rely on both human workers and non-human identities, creating a hybrid workforce.
With this combination, you can take advantage of the efficiency and accuracy of machines while still benefiting from the creativity and decision-making skills of humans.
However, as you build this hybrid workforce, it’s important to consider security. NHIs, especially AI and automated systems, can be vulnerable to Cyberattacks, just like human workers are.
Hackers might try to exploit weaknesses in these systems to cause damage or steal classified data. To protect your business, you’ll need to make sure these systems are secure by using encryption, regular updates, and monitoring tools to prevent attacks.
Focusing on security can ensure that your hybrid workforce is both effective and safe, helping your business thrive in the future.
FAQ
What Are Non-Human Identities In Business?
Non-human identities in business refer to technologies like robots, AI, and automated systems that can perform tasks usually done by people. These systems help businesses run more efficiently by handling repetitive or routine work, allowing you to focus on more important tasks.
How Can Automation Benefit My Business?
Automation can save you time and money by speeding up tasks, reducing mistakes, and working around the clock. This means your business can operate more smoothly, and your team can focus on creative or strategic work instead of routine chores.
What Challenges Should I Expect When Using Automation In My Business?
While automation offers many benefits, there can be challenges like integrating new systems with your existing tools, training your team to use them, and ensuring security. However, with careful planning and support, these challenges can be overcome to make automation work for you.
